How to change electricity supplier in three days: instructions
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Almost five years have passed since the launch of the electricity market, which allowed businesses to choose their electricity supplier at free prices. As it turned out, this time was enough for entrepreneurs to learn about such an opportunity, but not everyone knows exactly how to change the supplier, what actions need to be taken, what documents to collect, and how much time it takes for everything.
Thanks to step-by-step instructions, every business, both large and small, can switch suppliers in just three days. How to do it and why, let’s find out with YASNO experts.
The process of changing the electricity supplier is not complicated, especially for those who do it almost every day (experts of supply companies), so it is good when all questions about the transition are closed by the new supplier.
There are no legal restrictions on the number of transfers and the choice of suppliers. The only thing is that before the termination of the contract, the previous supplier is obliged to ensure the supply of electricity under the terms of the current contract.
Every business can change its electricity supplier at least every month. But of course, it is better to choose someone whom you trust and work with him, because long-term cooperation with one supplier also has many advantages.
What can a new electricity supplier offer a business?
- Favorable tariffs
- Transparent pricing
- Discounts and special conditions for network businesses
- Quality service (personal manager for business, convenient communication, additional consultations as needed)
- Online services (no need to visit the office of the energy supply company to solve issues related to electricity supply and calculations)
- Import of electricity and resolution of issues related to this process
- Supply of two types of energy resources (electricity + gas)
When choosing a new supplier that should become a reliable partner for your business, you should pay attention to the following points:
- Can the supplier explain the price in detail, because often a specially low price can become a lure for new customers, which can significantly increase next month.
- Maintenance and services – the supplier must have convenient online services, allocate a personal manager so that all issues can be resolved remotely.
- Additional services – import of electricity, energy-efficient solutions to reduce energy consumption, etc.
After a business has chosen a new electricity supplier that can meet all the needs of the business, it needs to:
- Check the availability and correctness of the contract on the provision of services for the distribution (transmission) of electric energy (it was concluded with by the operator of the distribution system at the stage of connecting the object to the supply of electric energy).
- Contact the new supplier through available communication channels.
A professional supplier will, in fact, do everything on its own and guide the business through the procedure of changing the supplier quickly and efficiently. You will only need to inform the current supplier about the intention to change it and make the calculations, as well as provide the new supplier with a joining application.
The supplier will do everything else – checking the documentation, exchanging data through DataHub (Central Information and Communication Platform DataHub (Datahub)) and concluding the contract. Within 3 working days, the new supplier will inform the customer that he is now supplying him with electricity.
For example, let’s consider how the change of supplier happens if you choose YASNO.
As a reminder, YASNO is a brand under which a group of companies operating in the supply of electricity, solutions for energy efficiency and for electric vehicles, providing services for 3.5 million Ukrainian families and legal clients throughout Ukraine.
Three companies of the YASNO brand three times topped the rating of electricity suppliers compiled by the analytical center DiXi Group as part of the USAID project. YASNO provides its customers with European-level service and develops online services.
Let’s dwell in more detail on the process of changing the supplier for small/medium and large businesses.
Small/medium business (electricity consumption up to 20 thousand kWh per month)
For small and medium-sized businesses, YASNO has created a fundamentally new product for the Ukrainian market product. It allows you to go through the procedure of changing the supplier completely online, and also includes several tariff plans with a fixed price for a long term (3 or 6 months).
It is a unique solution in terms of combining convenient payment terms, fixed price, fully digitalized joining and service processes.
Online joining
Owners of small and medium-sized businesses can connect to the tariff completely online and without any paper document, email or call. A simple form on the YASNO website using Bank ID, Diya, and other government online services will allow you to automatically compile all the required package of documents and sign them in 2 minutes.
All information that the client could spend several days collecting will be automatically downloaded. The customer will only have to specify the EIC code of the meter and the planned amount of consumption.
Sending this application will take a few minutes, and within 3 working days you will receive a response from the supplier about joining the new conditions.
This product also allows you to choose a payment model.
Several tariff plans are offered. They differ from each other in terms of the validity of the fixed price and terms of payment. Now each business can choose the most convenient payment option: full or partial prepayment (with consumption of up to 20 thousand kWh per month) or payment in equal parts of the ordered volume (with consumption of up to 3 thousand kWh per month).
Fixed tariff
Regardless of the selected tariff plan, the client will receive a profitable and fixed tariff for the entire period of validity of the contract. This will protect the business from any price jumps in the market, and will also allow you to clearly plan expenses for several months ahead.
Modern services and online payment
After joining, the business gets access to the Personal account. Unlike most similar services of providers, in the YASNO Personal Account the client will be able to pay bills as an individual – with a regular bank card, through Google Pay or Apple Pay.
In addition, there will be complete information about the tariff plan, and the client will be able to enter planned consumption volumes and monitor payment history. It will also be possible to pay for electricity through the viber bot in a few clicks, receiving an online bill.
Large business (electricity consumption of 20,000 kWh per month or more)
Big business often has its own characteristics. He has been working on the market for many years, has an established communication system, is more inflexible in matters of change and may face internal resistance (for example, the chief accountant who does not consider it appropriate to start a new counterparty at the end of the month and change account details, etc.).
Often it is large enterprises, may have inaccuracies in the passports of the distribution points, as there have been some changes within the companies and in the structure of the networks as well, and they need advice on putting the documentation in order.
In this case, the business can independently contact YASNO through the available communication channels (website, contact center, mail, social networks, energy offices). The supplier will immediately allocate a manager who will accompany the business in the transition process.
Revision of documentation
It is the change of supplier for a large business that can be the reason for revision in energy issues and documentation. YASNO managers understand this and know how to work with it.
Import of electricity
Small and medium-sized businesses can use generators during power outages. Big business, especially enterprises with a full production cycle, cannot do without imports.
During the blackouts last year, YASNO was one of the first to prepare for the supply of imported electricity and provide it for its customers.
Business segmentation
Regardless of whether a large business has a single facility or, for example, a network, YASNO is able to ensure the controllability of the process, namely to give the network companies the same conditions for all facilities and the opportunity to negotiate individual terms of electricity supply.
Document exchange with the supplier
YASNO has been using electronic document management for a long time, which allows businesses to receive documents through the “Vchasno” or “Medoc” systems. Also, business needs regarding contractual documentation are always taken into account – it can be one contract for the entire business or separate contracts for each object.
Two types of energy resources
Business can receive two types of energy resources from YASNO on favorable terms, namely electricity and gas. This greatly simplifies the actions and time required by the business if these resources are supplied by two different companies.
All questions are easy to solve if the process is accompanied by experts, so choose a reliable and professional electricity supplier for your business and be sure that you will have everything YASNO.
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