Passengers can complain about taxi drivers because of service in a non-national language: how to do it
Taxi passengers can file a complaint with the Commissioner for the Protection of the Ukrainian Language if the drivers serve them in a non-state manner. The interaction between the driver and the passenger is carried out through the online service, in which the user can choose the language that is convenient for him. At the same time, both applications have Ukrainian-language versions, said language ombudsman Taras Kremin. In September of last year, Kremin launched an investigation, as a result of which it was found that Uber and Uklon taxis do not provide passenger transportation services, but are online services that provide access to order certain services through their websites and mobile applications. “Therefore, transportation services are provided directly by car drivers and they bear full responsibility for compliance with the Law,” the ombudsman emphasized. Photo: chachar / Depositphotos Taras Kremin reminded that in case of violation of the language law, the passenger can leave a complaint through the electronic form on the website or by sending a letter to the e-mail box: [email protected]. The passenger must provide information about: the exact time; place of violation; complete data about the driver and the vehicle; circumstances and evidence of violation (photo, video). Kremin noted that some online services independently respond to user complaints about language, and can revoke the offending driver’s access to the software. In accordance with Articles 30 and 36 of the Law of Ukraine “On Ensuring the Functioning of the Ukrainian Language as the State”, transport services in Ukraine are provided in the state language. Only at the request of the passenger, his individual service can be provided in another language acceptable to the parties. Earlier, the language ombudsman commented on the legality of banning the Russian language in Mohylianka. Read also: Have nothing to do with the occupier. Stories of Ukrainians who renounce Russian
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