The language ombudsman asks to write complaints responsibly: how to issue them

Photo: zamula/DEPOSITPHOTOS

The Commissioner for the Protection of the State Language, Taras Kremin, asks to write complaints about violations of the language legislation responsibly, because the employees of his Secretariat are busy.

“In order to improve the effectiveness of the consideration of complaints, we ask you to approach the process of their submission as responsibly as possible. For the prompt processing of appeals regarding violations of the Law on the State Language, we ask you to process complaints properly.” – urged language ombudsman in social networks.

From April 1, 2024, the number of civil servants has been reduced in all state bodies, in particular in the Secretariat of the Commissioner.

Employees have been reduced by almost 30%, so it is not possible to appoint employees to check complaints in every region.

“The workload on the Secretariat’s employees has also increased significantly, as the number of complaints is not decreasing. Therefore, your responsible attitude to complaints, clear recording of violations, availability of strong evidence will allow effective and more prompt implementation of state control measures provided for by law.”– writes Kremin.

How to file a complaint with the language ombudsman?

You can submit a complaint regarding the violation of the right to receive information or services in the state language by mail (01001, Kyiv, 12 Museum Lane, to the Commissioner for the Protection of the State Language) or via electronic form on the website of the Commissioner.

The complaint must:

specify the person’s surname, first name, patronymic and place of residence;

state the essence of the complaint;

specify the e-mail address (in the e-complaint) to which the applicant can receive a reply, phone number or information about other means of communication with him.

The written complaint must be signed and dated by the applicant. A signature is not required when sending an electronic request.

A complaint that does not meet the specified requirements, not subject to consideration.

Importantly!

In order to speed up the speed and improve the quality of consideration of the complaint, it should contain information about the entity whose actions or inactions are challenged (legal entity, individual entrepreneur, official or employee, etc.).

• The name of the legal entity or individual entrepreneur, registration data from state registers (IDRPOU/IN), contact data, information about specific officials or employees should be indicated.
• All the necessary information is contained in invoices, invoices, fiscal checks, other payment documents, or in the consumer’s corner.
• It is also important to indicate the date, time, place (address) of the event.
• The Ombudsman also recommends adding supporting evidence: photos, videos, audio recordings, any other factual data that will help establish the presence or absence of an administrative offense.

Also, the Secretariat of the Ombudsman reminds that Ukrainians can complain about services in a non-state language by directly addressing the officials of the economic entity.

This can be done through hotline telephones, e-mail, electronic forms at online representative offices, etc.

We will remind in 2023, the language ombudsman received a record number of appeals. He told which violations of the language law were recorded most often last year.